Job Description
Purpose/Position Summary: Support the restaurant by providing leadership and training to the Barista staff, which helps contribute the success by creating and maintaining the Starbucks Experience for our customers.
Essential Duties/Responsibilities: 1. Adhere to all company policies as they relate to the company's cash handling and standard operations procedure, personal appearance standard, person conduct, and employee/guest relations. Maintains cleanliness of restaurants, which includes but is not limited to trash removal, dishwashing, sweeping and mopping floors, cleaning tables, countertops, food prep area, display cases and restaurant equipment.
2. Know and implement the Company's Customer Service Standards.
3. Display a "customer always comes first' attitude by delivering legendary customer service.
4. Provide effective coaching to improve individual and team performance.
5. Performs restaurant opening duties to include but not limited to food preparation, stocking and rotating product, setting up displays, etc.
6. Performs restaurant closing duties to includes but is not limited to storing product, cleaning restaurant and restaurant equipment.
7. Provide effective training of new Barista's per Starbucks standards.
8. Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale and positive interpersonal interactions and communications.
9. Ensuring each customer receives outstanding service by providing friendly environment, which includes greeting and acknowledging ever customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
10. Maintaining an awareness of all promotions and advertisements.
11. Verifying register and completing appropriate paperwork at opening and closing.
12. Following procedures for cash, charge, traveler's checks and voucher sales. Processing voids promptly and by procedure.
13. Communicate and work with Management to provide strong leadership and to set the example for the team.
14. Able to work effectively in a fast-paced environment.
15. Lead with integrity, honesty and knowledge that promotes the culture, values and mission of both Concessions International and Starbucks. Demonstrate a calm exterior during periods of high volume or unusual events.
16. Actively work to keep your work area clean and safe for customers and coworkers.
17. Utilizing information from Standard Operations Procedures manuals to adhere to company policies.
18. Any other tasks as assigned from time to time by any manager.
Decision-Making Authority: Position exercises some judgment daily in administering accounting transactions and in providing information to managers.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Previous Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Availability to work flexible hours and work week required.
Language Skills: Ability to read and comprehend simple instructions. Ability to effectively communicate information individually and in small group situations to customers and co workers. Also, the ability to understand the English language both written and verbal.
Mathematical Skills: Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools or controls; and talks or hears.
Specific vision abilities required by this job include close vision.
Continuous standing (100%), walking (50%), lifting and carrying (0-60 lb.), frequent reaching/ grasping/ handling, frequent pushing and pulling (0-60 lb.), frequent stooping/ bending/ crouching.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledgeable of work place safety and procedures.
Travel: No travel required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Concessions International
Job Tags
Flexible hours,