Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

b2g1ZjZkZzYzNmhHbXRPbmlsNG5MS0ErNVE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Remote job, Shift work,

Similar Jobs

Builders Capital

Transaction Coordinator Job at Builders Capital

 ...We are looking for an experienced Transaction Coordinator to join our Commitment+ team!As a Transaction Coordinator, you are the go-to person for our borrowers and help provide them with the best class customer service in a timely manner; no two days are the same.... 

NYC Department of Social Services

Junior Project Manager Job at NYC Department of Social Services

 ...Services webpage on September 4, 2024.The NYC Department of Design and Construction, Division of Public Buildings, seeks a Junior Project Manager working within the Libraries Program Unit. Under the supervision of a Project Manager, with limited latitude for... 

Altig Organization

Remote Work-Benefits Specialist Job at Altig Organization

 ...Unleash Your Potential: Become a Remote Client Relations Manager NOW! Tired of the same old grind? Ready to build a career that...  ...trained by the best and keep advancing &##128640; Sweet Perks : Health insurance reimbursement, life insurance, retirement plan &##128170;... 

Lamar Advertising Company

Outbound Sales Rep - Salary + Uncapped Commission Job at Lamar Advertising Company

 ...new product knowledge and acquire better selling skills Keep abreast of competition particularly newspaper, radio, TV, cable, and online advertising Actively participate in sale meetings, regional meetings, seminars and trade shows Self-Organization Create... 

Marys Professional Pet Grooming Llc

Part-Time /Full-Time Groomer Job at Marys Professional Pet Grooming Llc

 ...Job Description Job Description We are a high volume, face-paced pet grooming shop in search of an all-starFull/Part-time Pet Groomer. We do everything from 5 pound yorky's, up to 100pound doodles. Did we say mention cats too? You may even see a bunny here and there...