Job Description
Job Details Working Title: Call Center Agent Job Class: Customer Service Specialist Agency: Health Department - Job ID : 87685
- Location : St. Paul
- Telework Eligible : Yes
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : This vacancy is open to all qualified job seekers.
- Date Posted : 08//25/25
- Closing Date : 09/08/2025
- Hiring Agency: Minnesota Department of Health (MDH)
- Division/Unit : Health Regulation / Call Center
- Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 206 - Clerical/AFSCME
- Work Area : Health Regulation
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary THIS POSITION IS BEING REPOSTED. IF YOU PREVIOUSLY APPLIED TO THIS VACANCY ANNOUNCEMENT, YOU DO NEED TO REAPPLY TO BE CONSIDERED.
Join the Health Regulation Division (HRD) Call Center Unit as a Customer Services Specialist where you'll be the first point of contact, helping to identify customer needs, provide technical assistance, and route inquiries to the appropriate HRD staff or external agencies.
Your commitment to delivering excellent customer service will be essential to the success of our team and mission.
In this fast-paced, team-oriented environment, you'll play a key role in providing responsive and high-quality support to a diverse range of external customers-including regulated providers, government partners, and members of the public-via phone, email, and fax.
Qualifications Minimum Qualifications To facilitate proper crediting, please ensure your resume/application clearly describe your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.
- Communication skills sufficient to respond to a variety of communications, including phone calls, e-mails and faxes from internal and external customers, with clear and concise explanations of processes or instructions.
- Knowledge of data entry procedures and systems, such as Microsoft Office or similar, sufficient to enter data, prepare and edit emails, faxes and other forms of written communication, is grammatically correct and in proper format.
Preferred Qualifications - Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
- Knowledge of Health Regulation services and types of facilities.
- Previous call center experience.
- Ability to establish and maintain effective working relationships with a variety of individuals and organizations.
- Ability to work independently in addition to working cooperatively and effectively as part of a team.
Additional Requirements This position requires successful completion of a background and employment reference check.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .
Contact If you have questions about this position, contact Amy Winters at amy.winters @state.mn.us or 651-201-5617 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters @state.mn.us .
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us .
About Health Department Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Tags
Hourly pay, Full time, Temporary work, Work at office, Local area, Remote work, Shift work, Day shift, Monday to Friday,